Welcome to 724webcare (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website maintenance services, website, and any related products or communications (collectively, the “Services”).

By using our Services, you agree to these Terms. Please read them carefully before engaging with us.

1. Services Provided

We provide ongoing website maintenance, support, and related services, which may include:

• Regular updates to CMS platforms, plugins, and themes
• Website backups and restoration
• Performance and security monitoring
• Uptime monitoring and issue resolution
• Content or design updates (as outlined in your plan)

The exact scope of your service is defined in your maintenance plan or service agreement.

2. Client Responsibilities

To deliver our Services effectively, you agree to:

• Provide accurate access credentials (e.g., hosting, admin, or FTP access)
• Maintain valid payment information
• Notify us of any changes to your website or hosting environment
• Avoid making direct changes that conflict with ongoing maintenance work

We are not responsible for issues arising from third-party modifications or hosting provider downtime.

3. Service Plans and Billing

• All plans are billed on a [monthly/annual] basis, unless otherwise agreed.
• Payments are due in advance and are non-refundable once services begin.
• Late payments may result in temporary suspension of services.
• Pricing may change with notice; you’ll be informed before any rate adjustments.

4. Cancellations and Termination

• You may cancel your plan at any time with 14 days notice.
• Upon cancellation, we will complete any work already in progress but will no longer monitor or update your website.
• We reserve the right to terminate services if:
• Payment is not received
• Access is revoked
• Our services are misused or abused

After termination, we are not responsible for website downtime, errors, or security vulnerabilities.

5. Response and Resolution Times

We aim to respond to support requests within 24 hours and resolve issues as soon as reasonably possible. Response times may vary depending on the complexity or severity of the issue.

6. Limitation of Liability

While we take every precaution to maintain your website’s performance and security, we cannot guarantee:

• Uninterrupted or error-free operation
• Complete protection from malware, hacking, or server failures

In no event shall we be liable for indirect, incidental, or consequential damages arising from the use or inability to use your website.

Our total liability is limited to the amount you paid for services in the month preceding the event giving rise to the claim.

7. Third-Party Tools and Licenses

We may install or recommend third-party tools, plugins, or themes to enhance your site. These remain the property of their respective owners and are subject to their own licensing terms.

If a plugin or theme license expires or changes ownership, renewal costs may be your responsibility unless covered by your plan.

8. Intellectual Property

You retain ownership of all content, graphics, and materials you provide.
We retain ownership of any proprietary scripts, processes, or tools developed for internal use.

9. Confidentiality

We respect your privacy and will not share website credentials, business data, or proprietary information with third parties, except as required by law.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Pennsylvania without regard to conflict of law principles.

11. Updates to These Terms

We may update these Terms periodically. Any changes will be posted on our website with the updated date. Continued use of our Services after such changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms or our Services, please contact us by using the form on the main page.